At Brahmani Tea Company, we aim to ensure you’re delighted with your purchase. If something needs to be corrected, we’re here to help.

Conditions for Return or Replacement

You can request a return or replacement for your purchase under the following conditions:

• Expired Product Delivered: If the product delivered is past its expiration date.
• Damaged Product Delivered: If the product or packaging is physically damaged or tampered with upon delivery.

Conditions Where Return/Replacement Will Not Be Accepted

Return or replacement requests will not be accepted under the following conditions:

• Opened/Used/Altered Products: Products that have been opened, used, or altered.
• Missing Original Packaging: Products returned without original packaging, including mono cartons, labels, etc.
• Delayed Request: Any return or replacement request made more than 24 hours after delivery.

How Returns Are Processed

If there’s an established quality issue with the products, please contact us within 24 hours of delivery. Call our customer service at 9106825076 or reach us at brahmanitea.surat@gmail.com to initiate a return or replacement.

Thank you for choosing Brahmani Tea Company. We are committed to ensuring your satisfaction with every purchase and appreciate your understanding of our return and exchange policy. If you have any further questions or need assistance, please don’t hesitate to contact us.